Frequently asked questions.
What are the payment options/modes available to the buyer?
We accept multiple modes of payment (NEFT/RTGS/Online), and buyers pay 10-25% of the total amount for order confirmation (depending on order value), and rest on delivery.
What if the product ordered and received are different as per core specifications?
We will try and ensure all the details captured in the product detail page, plus our QC team should weed out any major product concern. Even after these checks, if the product received is different, we will offer easy return and refund.
What if the buyer ordered the product and then changed his/her mind? Can they return the goods?
Buyers can cancel the order until dispatch of the goods with 100% refund. If order is cancelled after goods have been dispatched, then the advance amount will be withheld as penalty towards late cancellation.
What happens if some of the products received are missing or damaged?
If any product is missing or damaged on delivery, Ximkart will reimburse the buyer for the costs of the missing/damaged goods.